High Performance Lighting stands behind the products we sell, for the entire duration of the manufacturer’s warranty on any given product. If any product purchased through High Performance Lighting is found to be defective in materials or workmanship within the warranty period for that product, please send an email to firstname.lastname@example.org indicating:
- the part number and quantity for each item
- the original sale date
- the nature of the defect
- * For JW Speaker products: the manufacturing date on the back of the product (where available)
- * For moisture in lamps, burnt out diodes and other visually apparent defects please provide photographs in your email.
An RMA number will be issued along with further instructions on the warranty claim process for the product or products affected.
If products need to be returned, you will be provided a ship-to address. Return shipping must be paid by the customer. We will not accept delivery of any return shipments that are shipped collect and/or without an RMA number clearly marked on the outside of the package(s).
Upon receipt of your shipment, High Performance Lighting will verify that the defect was not caused by negligence, abuse, unauthorized repair or disassembly. High Performance Lighting will determine whether the product will be repaired or replaced. Replacement products will be shipped our prepaid by us. By completing the steps above, this will ensure faster processing of your claim so that we can get you replacement product as quickly as possible.
Click on the name below to see the warranty coverage for the different product lines carried by Pacesetter:
HID DRIVING LAMPS:
- Failures within 30 days: the complete driving lamp will be replaced.
- Failures after 30 days, and within 1 year: only the failed component will be replaced.
HALOGEN AND LED DRIVING LAMPS
- Failures within 1 year: the complete driving lamp will be replaced.
- Halogen bulbs.
- Damage to the housing or mount of an HID or LED driving lamp (DLX-680/760/880 and LED700/900) unless the driving lamp is purchased together with a stainless steel stabilizer strut (STARR-SSM4).
- Damage due to impact, neglect, misuse, improper installation, etc.
Most speaker LED lamps are covered by a 5 year limited warranty, except for heated lamps which are covered by a 2 year limited warranty.
Condensation: when the air inside the headlight warms up, moisture will collect on the coolest surface (typically the inside of the outer lens) and manifest itself as small droplets of water or fog. Typically, this moisture will evaporate and disappear within 24 hours. Because this is a natural process that can impact all lights, condensation is not considered a manufacturing defect, and is not covered by J.W. Speaker’s 5 year limited warranty. The example to the left shows:
Small amounts of moisture/fog
Typically evaporates within 24 hours
Under water ingress: Water ingress, on the other hand, is a completely different issue. Water ingress describes water making its way into the headlight from outside, and typically indicates the presence of a sealing defect. You can identify water ingress by looking for large droplets of water or pooling of water inside the headlight that doesn’t go away over time. If a headlight suffers from water ingress as the result of physical abuse and/or misuse, it would not constitute a manufacturing defect. Please note that proper use requires that factory-issued connectors are installed and correctly positioned. If you experience water ingress as the result of proper use, please contact the J.W. Speaker authorized dealer where you purchased the product. The example to the left shows:
Large droplets or pools of water
Doesn’t evaporate, indicative of a leak
Aftermarket LED product warranty: J.W. Speaker Corporation provides warranty coverage for its products against defects in materials, components and workmanship. There is no express or implied coverage for any other costs, such as labor costs, travel, incidentals and collateral damage. This warranty applies to the original purchaser only and is not transferable. Coverage extends only to replacing a defective part. Please note that this warranty does not cover claims resulting from:
- Abuse, neglect and damage
- Modifications and alterations
- Improper installation
- Chemical exposure (e.g. cleaning solutions)
- Voltage spikes, transients and over-voltage beyond rated specifications
- Naturally occurring phenomena such as condensation, corrosion and UV degradation
- Wear and tear, including damage from road debris and resultant lens degradation
Visit www.jwspeaker.com/warranty-exclusions for more details.
In the unlikely event that you experience a problem that falls within the terms of J.W. Speaker’s limited warranty, J.W. Speaker corporation will, at its discretion, either replace or refund the purchase price of the product. This aftermarket product warranty is exclusive. J.W. Speaker Corporation has no other liability or obligation related to products. No other warranties are made, either express or implied, including without limitation, any implied warranties of title, non-infringement, merchant ability or fitness for a particular purpose. All warranties are non-transferable and apply to the original purchaser only. Warranty terms and policies are subject to change without notice. For more information and updates regarding J.W. Speaker’s limited warranty, please visit jwspeaker.com/terms-of-use/terms-of-sale/ .
Rigid LED lamps are covered by a lifetime limited warranty.
Rigid industries is proud to design, engineer, and produce the highest quality lighting products for their customers’ use. Despite utilizing the best manufacturing practices, there are occasional cases of product failure, and rigid’s warranty covers these instances. Rigid industries warrants their products to be free from defects in material and workmanship. If Rigid industries determines, in its sole discretion, that your product is defective in material or workmanship, rigid industries will honor your warranty claim. Rigid industries is not liable for any charges incurred by the customer relating to installation, repair or removal of rigid industries product offerings.
Lifetime warranty exceptions
For any powder coated products – 2 year warranty on all powder coat/finish wear. Rigid industries uses the highest quality materials available. Depending on environment, powder coat can fade.
All accessories, covers, mounting options, components of kits (other than lights) and all other items that Rigid industries offers as products for sale have a 2-year limited warranty.
Items that have a 1-year limited warranty are the wake flame series of lights, interior dome lights, and Halo flashlights & accessories.
All warranties, expressed or implied, are void if there is sufficient evidence of one or more of the following:
Negligence: improper installation, improper use, etc.
Abuse: road hazards, damage beyond the limits of “normal wear and tear”.
Unauthorized repair: repair service performed by an unauthorized service center.
Seal tampering: removal of bezel or bezel screws will compromise the integrity of the water-tight seal.
All warranties are non-transferable and apply to the original purchaser only. Warranty terms and policies are subject to change without notice. If you have any questions regarding Rigid industries limited lifetime warranty, please contact the reseller where you purchased your product.
- One-year warranty on Crystal Vision Ultra and X-treme Vision high performance halogen bulbs and HID bulbs.
- 90-day warranty on sealed beam headlamps and standard halogen bulbs
- 5 year warranty on X-treme Ultinon LED Bulb Kits.
- 3-year warranty on all lamps with the following exceptions:
- 1-year warranty on hid electronics
- No warranty on halogen bulbs
If you wish to submit a claim(s) online, please fill out our warranty claim form at the bottom of this page.