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Shipping & Return Policy

  • Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Returns are subject to a 10% restocking fee.
  • To complete your return, we require a receipt or proof of purchase.
  • Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 60 days after purchase

Refunds (if applicable)

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at info@highperformancelighting.ca.

Exchanges (if applicable)

  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@highperformancelighting.ca.

Gifts

  • If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
  • If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

  • To return your product, send us an email at info@highperformancelighting.ca. We’ll provide details on where to ship your item at that time.
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
  • If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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Customer Reviews

High Performance Lighting

Customer Reviews

Alain Dube April 2021

Facebook
Purchased the JW Speaker Model 9600 heated LED headlights for Peterbilt trucks. "Took me 30 minutes to install and they work great!"

Erik Becks - Owner, Iron Ash November 2020

https://www.facebook.com/highperformancelighting
Installed a set of JW Speaker 8910 5x7 Heated LED lights on my 1992 Dodge Ram W350 that I converted to run on WVO. Absolutely love the lights and are literally night and day in comparison to the stock halogens. Customer service is top notch if you have any questions!

Brandon Hamilton July 2018

Facebook
Easy to deal with, helped fix an issue with the order very fast and promptly.

Jen and Brett Habijanac May 2021

Purchased Lightforce 170mm lights with covers.
Good service. Prompt Delivery.

Jamie Robertson June 2019

The team at High Performance Lighting provided exceptional service and support while helping me determine an electrical issue from adding LED lights on an older car. Even though the issue had nothing to do with the product that I purchased, they were quick to offer support and advice throughout the whole process. I was so impressed, I bought more lights for my other vehicle!